Flipping Customer Experiences: 10 Training Tips
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
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Can We Abandon the Performance Review?
We’re in the midst of a revolution, where more than one-third of U.S. companies are replacing traditional annual performance reviews. Companies like Adobe®, Microsoft®, IBM, Deloitte, Dell, General Electric have opted for informal, regular check-ins between employees and their managers.
In ‘landmark’ ruling, appeals court says sexual orientation discrimination is illegal
Federal law prohibits employers from discriminating against employees on the basis of their sexual orientation, a federal appeals court ruled for the first time on April 4. With its “landmark” ruling, the U.S. 7th Circuit Court of Appeals upended three decades of precedent and set up the issue for review by the U.S. Supreme Court, […]
In ‘Landmark’ Ruling, Court Says Sexual Orientation Discrimination is Illegal
Federal nondiscrimination law prohibits employers from discriminating against employees on the basis of their sexual orientation, a federal appeals court ruled for the first time on April 4.
Is 70 Becoming the New Retirement Age?
Is 70 becoming the new retirement age? According to a recent CareerBuilder survey, 30% of U.S. workers ages 60 and older plan to retire at age 70 or older. Another 20% don’t believe they will ever be able to retire.
New Study Debunks Major Myths Around Background Checks for Employers
“Never judge a book by its cover.” A common phrase that in terms of recruitment means something very unique. When it comes to selecting the best candidates to work for your company, going deeper than just face value should be a routine practice. According to a new CareerBuilder survey that outlines myths around background checks, […]
PBGC Advocate’s 2016 Report Shows Continued Room for Improvement
The Moving Ahead for Progress in the 21st Century Act (MAP-21) in 2012 created a participant and plan sponsor advocate for the Pension Benefit Guaranty Corporation (PBGC) whose role is to “act as a liaison between the corporation, sponsors of defined benefit pension plans insured by the corporation, and participants in pension plans trusteed by the corporation.”
Is it Time to Ditch the Performance Review?
We’re in the midst of a revolution, where more than one-third of U.S. companies are replacing traditional annual performance reviews. Companies like Adobe®, Microsoft®, IBM, Deloitte, Dell, General Electric have opted for informal, regular check-ins between employees and their managers.
Ask the Expert: We Think Our Employee Is Falsifying Doctor’s Notes
Question: We have an employee who we are fairly certain is falsifying her doctor’s notes. Are we legally allowed to contact the doctor’s office to verify the notes are indeed legitimate?
Resolving Workplace Conflicts with Respect
Yesterday’s Advisor offered 10 steps for creating a workplace culture of respect. Today, we’re taking a closer look at how respect can be essential when working to resolve workplace conflicts.