Tag: HR

Risk Mitigation When Using Contingent Workers

When using contingent workers, defined as non-traditional and non-employee workers (often either independent contractors or workers leased from temp agencies or professional employer organizations), employers remove a lot of the hassles associated with managing a workforce internally. However, they also introduce some risks, especially since the decisions are often out of their hands.

Do You Train on Proper Progressive Discipline?

The information in today’s issue first appeared on HR.BLR.com. Background for Trainer The disciplinary response to a problem or incident should never come unexpectedly to a worker like a bolt from the blue. The employee must be able to see, at least in hindsight, that the way for a supervisor’s action was clearly paved. And […]

Where to Get Pay Survey Data

Pay surveys are an important tool for developing and maintaining pay plans that fairly reward employees without breaking the bank. But where should the information come from? Should it be gathered by someone in-house? Or paid for from a consultant? What are the options?

Where to Get Pay Survey Data

Pay surveys are an important tool for developing and maintaining pay plans that fairly reward employees without breaking the bank. But where should the information come from? Should it be gathered by someone in-house? Or paid for from a consultant? What are the options?

When to Retroactively Designate FMLA Leave

What happens if a manager forgets to inform HR that an employee has absences that could be FMLA-qualifying? Can those absences still be counted against the employee's 12-week FMLA allotment for the year? What about when an employee has an emergency and must take leave immediately but was unable to request it? Can that count […]

Performance Appraisals—What’s Really Happening?

Performance appraisals—everyone does them, but few think their approach is optimal. What’s happening with appraisals in the real world? What are your competitors up to? Help us find out!   Please participate in our brief survey and see how what you are doing stacks up against what other successful companies are doing. We’ll get answers […]

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

HR Experts Cite Top Workforce Challenges for 2014

A recent press release from Complí, a provider of workforce obligation management software with an emphasis on compliance and process automation, quoted several top HR experts, who weighed in on the top workplace issues and challenges that they are currently facing. They also offered recommendations for mitigating the risks associated with this year’s staffing, performance […]

Refusing to Believe

Over the past few weeks, we heard from our readers about their strange experiences from the HR trenches. For example, there was the employee who was too honest during a g-chat and the applicant who blew the interview with an inappropriate joke.