Tag: leadership

Be relentless in pursuit of what you want most

by Dan Oswald In the blockbuster Disney movie Pirates of the Caribbean: The Curse of the Black Pearl, Captain Jack Sparrow’s most treasured possession is his compass. This makes sense. Jack is a ship’s captain, and he needs his compass to do his job—navigate the high seas. The problem is that his compass doesn’t tell […]

How to Handle Mistakes? Consider a Just Culture

When something goes wrong in the corporate world, it’s not unusual for staff to wonder if they’ll suffer the consequences for a botched client meeting, late product launch, or drop in sales. But when something goes wrong in the healthcare setting, the stakes are often higher. Medical errors can physically hurt people—a misdiagnosed medication, a […]

Effective decision making requires two brain systems

by Dan Oswald As a business leader, it’s likely you’re continually looking for ways to make better decisions. If so, you might want to take a look at the book Thinking Fast and Slow by Nobel Prize-winning economist Daniel Kahneman. Kahneman’s book is an interesting look into how people think and make decisions and the […]

change

Securing a New Leader for Change

As businesses mature and position for growth, change, or succession, it is time to take a good look at the leaders of your company.  Are they still the right people to take your business to the next level?

With Age Comes Expertise: How to Keep Older Employees on the Job

In the 2015 film, The Intern, Robert De Niro plays an 80-year-old widower who discovers that he’s bored with retirement and becomes a senior intern at an online fashion site. In true Hollywood fashion, he becomes the hero of the day and rescues the company’s thirtysomething founder, both in terms of her professional and personal […]

America’s Workforce is Aging, and That Could Be Good News

It’s true, none of us is getting any younger. But what’s especially interesting is that our workforce is becoming significantly older. In fact, it’s projected that by the year 2030, the number of people 65 years or older in the U.S. will represent 20% of the U.S. population, and many of them will still be […]

A little compassion would have gone a long way for United Airlines

by Dan Oswald Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and […]

sales

Sales Training Should Focus on Both Business Objectives and Customer Problems

We would like to offer a declaration—an inflexible line in the sand, if you will. It is foundational to the value of sales training and the professionals who proudly call themselves sales trainers. It is as follows:
Every sales trainer has to enable two outcomes—increase revenue year over year and protect revenue year over year.

New Data: The Ultimate Proof of Leadership Development Success?

Yesterday’s Advisor shared some results from PROOF, a report on the effectiveness of leadership development programs from Development Dimensions International’s (DDI). Today, we present more results from this wide-ranging study.

Financial wellness: 4 Steps toward confidence—and ROI

Yesterday’s Leadership Daily Advisor discussed a new view on making employer-sponsored financial wellness initiatives more impactful—the idea that financial courage may have a lot more to do with employees’ motivation than financial literacy. Today we offer four points to consider to help incorporate some courage-building and meaningful return-on-investment metrics within your financial wellbeing programs.